USP Team

Nadine Robinson Lilavois

Receptionist

As the Union Square Practice Receptionist, I am the welcoming face and first point of contact for clients. With over fifteen years of experience at USP, I ensure that every client interaction is warm, professional, and seamless. My background in customer service allows me to provide efficient support to both clients and the administration team, helping to create a smooth and positive experience for everyone at the practice.

What should I expect when interacting with you at the front desk?

A friendly and professional experience! I strive to make every client feel welcome and ensure that scheduling, check-ins, and any administrative needs are handled smoothly. My goal is to help make your visit to Union Square Practice as stress-free as possible.

What’s the most rewarding part of your job?

Being able to help people. Whether it’s assisting a client with scheduling or providing support to the team, I love knowing that my work contributes to a positive experience for everyone at USP.

In another life, if you weren’t working in healthcare administration, what would you be doing?

In another life, I would have pursued a career as a precision marksman. The discipline, focus, and strategic thinking required in that field have always fascinated me. I’ve always admired roles that demand patience, accuracy, and a deep understanding of the environment—qualities that, in many ways, also help me stay sharp and efficient in my current role.

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